Truth or Dare?
I had an interesting discussion with one of our customers this morning.
He rang up asking for some “fatherly advice” (even though he’s about 20 years’ older than me) as he had some issues dealing with options regarding the strategic direction of his business. He asked for my honest opinion on a particular issue.
During the course of the discussion, we had a very frank review of his progress over the past three years with regard to one item of particular concern for him and the options and consequences of following each of those options. At the end of it, he said “I knew you’d give it to me with both barrels”.
Don’t get me wrong, it was a very friendly, frank and open communication but it was, at times, brutally to the point.
It the got me to thinking – how often do we have these types of discussions with our customers, our staff, our families and, in particular, our spouses/partners? Probably not as often as we should.
By enabling and trusting each party to the conversation, we can open up the avenues to a far greater result being achieved – collectively and personally. If we worry about what the other person may think, then we’ll reframe the discussion which might then yield an outcome which is totally useless.
How many times have you had discussions where the truth was exposed for what it was? Or haven’t you dared?
Dare to speak the truth – you’ll be amazed at the results!