Just did a session with one of our customers and all their staff about what they need to do in their business to position it for sustainable growth. It was terrific – they were all contributing and we generated some really valuable ideas that they can implement in their business.
At the end of the day, it was absolutely fantastic when one of the senior staff said of her feelings about the outcomes and process “I feel like a weight has been lifted off my shoulders.”
How good is that? This business is going to outperform and grow very solidly as they have their engagement and communication issues being addressed and have committed to a process to make some minor, but important, changes to their operating structure that will get them back in line with delivering on the vision of the owner.
It is a real privilege to work with people on stuff like this.