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On Investing in People


The most astute business owners understand the power of investing in people.

The other week, we received some very satisfying feedback from one of our customers.

We have been doing work with the Executive Team at Federation Business School at Federation University over the past few months.  The work has revolved around the way the Executive works and communicates together.

The Testimonial

Bob O’Shea, the Executive Dean of the Business School very kindly sent through a testimonial and here are some quotes from it to give you an insight into what they’ve experienced (our highlights):

  •    … only one month since we had the group feedback session facilitated by you I can tell you that is has had a very positive effect on the way the group works together
  •    … let me say that we have all been very impressed with the way you handled the whole process from the very beginning
  •    The personal feedback sessions you … had with each member discussing their results and their profile in depth and without raising defences was very powerful and taken on by all in a very positive way
  •   I have noticed (and other Team members have told me that they too have noticed) a marked change in the dynamics of our Executive meetings
  •   It is fascinating to observe as for example previously aggressive members are moderating their language and style in order to have a [more] positive impact
  •   Interestingly and importantly we are each experiencing this sort of behaviour modification outside of the meetings where individual team members are using their [personal] insights to enhance one-on-one meetings they have with their fellow team  members
  •   …[two senior team members have] said that they now consulted each other on matters previously avoided
  •   …[Professor] told me that these meetings were the most productive senior level meetings he had been involved in for 20 years
  •   … it is early days yet but the signs are there that this is a very worthwhile investment

The Experiment

I have shared the above with a number of people across various industries (from education to medical, legal, real estate, insurance, retail and manufacturing).  When sending out the letters and emails, I was reviewing in my own mind whether the recipients would be interested in learning more.

It became a fascinating experiment.  There were, of the numerous business owners I contacted, a couple who I thought – “yep, these guys are future-focused, interested in learning and wanting to challenge things whilst bringing their teams along”.  The others would give me the “usual brush-off”.  Guess what happened?

Using the exact same email/letter format, those whom I expected to come back with interest did so.  I don’t know whether this is confirmation bias or not.  I don’t believe so.

Similar to Bob at Federation University, some business owners understand the importance investing in people.  They also understand that any investment they make in this space will have a very significant positive return.

Are you one of these?

If you are, give me a yell.

 

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