The Results are Immediate and Very Effective
Absolutely love getting a testimonial from a customer that finishes with the phrase: “I would highly recommend it to any business as the results are immediate and very effective”.
Received feedback from Leonie Spencer at Lifestyle Travel in Ballarat. Leonie runs a very successful travel agency and they have been providing exceptional service to their clients for well over ten years.
One of the things that inspires me about Leonie is that she is always willing to look for better ways of doing things. She is very open to new opportunities to enable the business to serve their clients. In this vein, Leonie engaged us to provide some communication training for her team prior to Christmas. It went really well and the sessions with had with the individual team members, the management team and the whole group were not only very effective, they were also good fun. They’re a wonderful group of people.
I was absolutely chuffed to receive the following from Leonie early this week (and I have not edited a thing – I have highlighted a couple of bits though):
Our business, Lifestyle Travel Ballarat, undertook the TTI Disc program facilitated by MTA Accounting a few months ago. We experienced immediate positive results with our team especially in our communication with each other.
The program is very empowering and enables each individual to understand their natural style of giving and receiving communication and in turn how to adapt and understand the preferred style of communication of fellow team members & clients. In effect, speaking to others in the way they prefer as opposed to interacting with everyone in the same communication style. Our business is totally reliant of good client relationships and already we are seeing great benefits in applying the techniques learnt in the program.
We are saving valuable time on emails, quoting and creating proposals for our clients, by simply being more specific and asking clients how they prefer to receive correspondence from us. Some just want the facts and others need more detail so we can adapt accordingly. Using effective communication eliminates all the grey and both parties are on the same page.
The key major benefit from a management perspective is that we now have clear direction in the best & most effective way to communicate with our team. Every person is different and this program highlights exactly how each individual likes to be spoken to and the way they prefer to be given tasks & direction.
There have been many positive and practical examples of where our team have purposely considered the style of the other person before reacting or responding to an issue. Thinking about the best way to address an issue has allowed us to view & accept each other based on our differences as opposed to judging and reacting based on our own thoughts and style.
Thank you to Matthew, Simone & Madeline from MTA Accounting for the professional delivery of this program. I would highly recommend it to any business as the results are immediate and very effective.
Having seen the difference the program made to Leonie’s business and received feedback from various team members in the business, it is abundantly clear that this has worked exceptionally well for them.
What would be the impact on your business if your people had this competitive advantage? What would it mean for your culture, your effectiveness and your results?
If you’d like to find out more, please drop us a line. We love doing this type of work – because it works!
When you’re ready for “immediate and very effective” results, why not give your business the opportunity that Leonie gave hers?