Category : Inspiration

The Results are Immediate and Very Effective


Absolutely love getting a testimonial from a customer that finishes with the phrase: “I would highly recommend it to any business as the results are immediate and very effective”.

Received feedback from Leonie Spencer at Lifestyle Travel in Ballarat.  Leonie runs a very successful travel agency and they have been providing exceptional service to their clients for well over ten years.

One of the things that inspires me about Leonie is that she is always willing to look for better ways of doing things.  She is very open to new opportunities to enable the business to serve their clients.  In this vein, Leonie engaged us to provide some communication training for her team prior to Christmas.  It went really well and the sessions with had with the individual team members, the management team and the whole group were not only very effective, they were also good fun.  They’re a wonderful group of people.

I was absolutely chuffed to receive the following from Leonie early this week (and I have not edited a thing – I have highlighted a couple of bits though):

Our business, Lifestyle Travel Ballarat, undertook the TTI Disc program facilitated by MTA Accounting a few months ago.  We experienced immediate positive results with our team especially in our communication with each other.

The program is very empowering and enables each individual to understand their natural style of giving and receiving communication and in turn how to adapt and understand the preferred style of communication of fellow team members & clients.  In effect, speaking to others  in the way they prefer as opposed to interacting with everyone in the same communication style.  Our business is totally reliant of good client relationships and already we are seeing great benefits in applying the techniques learnt in the program.

We are saving valuable time on emails, quoting and creating proposals for our clients, by simply being more specific and asking clients how they prefer to receive correspondence from us. Some just want the facts and others need more detail so we can adapt accordingly.  Using effective communication eliminates all the grey and both parties are on the same page.

The key major benefit from a management perspective is that we now have clear direction in the best & most effective way to communicate with our team.  Every person is different and this program highlights exactly how each individual likes to be spoken to and the way they prefer to be given tasks & direction.

There have been many positive and practical examples of where our team have purposely considered the style of the other person before reacting or responding to an issue.  Thinking about the best way to address an issue has allowed us to view & accept each other based on our differences as opposed to judging and reacting based on our own thoughts and style.

Thank you to Matthew, Simone & Madeline from MTA Accounting for the professional delivery of this program.   I would highly recommend it to any business as the results are immediate and very effective.

Having seen the difference the program made to Leonie’s business and received feedback from various team members in the business, it is abundantly clear that this has worked exceptionally well for them.

What would be the impact on your business if your people had this competitive advantage?  What would it mean for your culture, your effectiveness and your results?

If you’d like to find out more, please drop us a line.  We love doing this type of work – because it works!

When you’re ready for “immediate and very effective” results, why not give your business the opportunity that Leonie gave hers?

2017 – Returning to School?


 

 

Welcome to another new year!  In 2017, are you returning to school?

Over the coming weeks, many apprentice human beings will be getting ready to embark on their education journey whilst the older kids will “dread” the return to school.

How do you view the coming year?  Is 2017 your return to school or is it “just” more of the same?

Over the past decades, we’ve seen many businesses where the plan for the new year consisted of “last year plus 5%”.  Is that you?

Why not change your view and your approach?

Your Financials

There are some absolutely fantastic new platforms available now which make it incredibly easy for people to access useful and timely information relating to their business.  Are you using it or do you have access to this?  If not, why not?  By having the information more readily available, you are better placed to use it to make far better decisions and inform your analysis with more meaningful and timely data.

Couple this with the seamless integration with some really sexy cashflow and profit modelling tools and you have the capacity to radically change how you have used your financial information to what you’ve been doing in the past.  We’ve been using some of the platforms for quite some time now and they are amazing.

Your Preparedness

I don’t know about you, but I was always more excited about getting ready to go to school than I was actually returning.  All the new books, the new uniform stuff and new pens and stationery – all prepared for another year of learning.  Have you prepared yourself for the new year or are you just dusting off the same old stuff you’ve been using for years?

There is one thing that I have found out over the years – the better prepared you are, the more likely it is that you will succeed.  So have you prepared to return to school?

One thing about this aspect of launching into the new year is having your mind open to learning and developing new skills and greater understanding.  You knew when you went back to school that you were going to expand on your knowledge and be challenged to try new and different things.  What would happen if you adopted this approach – consciously – this year?

Your “First Day”

Remember the first day back at school?  There were new kids in class.  There was a new timetable.  There were new teachers for different subjects.  There was greater expectation placed on you.  There were different lockers.  There were different sports teams and times.  But you adapted and made good.  And you got through.

How did you approach your first day back this year?  Was it with anticipation?  Was it with excitement?  Or was it with a sense of resignation and “ho-hum”?

What would happen if you were to recast and re-run your first day again this year?  What would you change about your approach and your view?

Your Environment

Don’t we just love the media?  Lots of stories about Trump, Brexit and the like.  Depending on which media you consume, it’s either absolutely terrible or fantastic.  The environment for 2017 is certainly going to be different to 2016.  And that’s a good thing.

Using your new-found ability to access useful information from your financials, your preparedness to expand your horizons and your re-jigged approach to your first day, you will be in a far better mindset to position yourself to take advantage of the opportunities that will arise this year [Hint: they are always there].

If I can ask you to do one thing this year – spend the time to have more interaction with people face-to-face.  Don’t do it two dimensionally (on a computer), make it personal.  People appreciate it so much more and you’ll feel better doing it.  Diverting off a bit here – it seems that the more connected the world gets, the less true connections you have in your life.  Make the effort – you will be glad you did!

2017 is upon us – are you returning to school?

MTA has a range of services that can assist you and your business return to school really well.  From financial reporting and analysis through to helping you identify and exploit the opportunities that abound, we can help you make this your best year yet.  To find out more, give us a call – we’d love to meet up and discuss your needs.

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