Category : Work

The Results are Immediate and Very Effective


Absolutely love getting a testimonial from a customer that finishes with the phrase: “I would highly recommend it to any business as the results are immediate and very effective”.

Received feedback from Leonie Spencer at Lifestyle Travel in Ballarat.  Leonie runs a very successful travel agency and they have been providing exceptional service to their clients for well over ten years.

One of the things that inspires me about Leonie is that she is always willing to look for better ways of doing things.  She is very open to new opportunities to enable the business to serve their clients.  In this vein, Leonie engaged us to provide some communication training for her team prior to Christmas.  It went really well and the sessions with had with the individual team members, the management team and the whole group were not only very effective, they were also good fun.  They’re a wonderful group of people.

I was absolutely chuffed to receive the following from Leonie early this week (and I have not edited a thing – I have highlighted a couple of bits though):

Our business, Lifestyle Travel Ballarat, undertook the TTI Disc program facilitated by MTA Accounting a few months ago.  We experienced immediate positive results with our team especially in our communication with each other.

The program is very empowering and enables each individual to understand their natural style of giving and receiving communication and in turn how to adapt and understand the preferred style of communication of fellow team members & clients.  In effect, speaking to others  in the way they prefer as opposed to interacting with everyone in the same communication style.  Our business is totally reliant of good client relationships and already we are seeing great benefits in applying the techniques learnt in the program.

We are saving valuable time on emails, quoting and creating proposals for our clients, by simply being more specific and asking clients how they prefer to receive correspondence from us. Some just want the facts and others need more detail so we can adapt accordingly.  Using effective communication eliminates all the grey and both parties are on the same page.

The key major benefit from a management perspective is that we now have clear direction in the best & most effective way to communicate with our team.  Every person is different and this program highlights exactly how each individual likes to be spoken to and the way they prefer to be given tasks & direction.

There have been many positive and practical examples of where our team have purposely considered the style of the other person before reacting or responding to an issue.  Thinking about the best way to address an issue has allowed us to view & accept each other based on our differences as opposed to judging and reacting based on our own thoughts and style.

Thank you to Matthew, Simone & Madeline from MTA Accounting for the professional delivery of this program.   I would highly recommend it to any business as the results are immediate and very effective.

Having seen the difference the program made to Leonie’s business and received feedback from various team members in the business, it is abundantly clear that this has worked exceptionally well for them.

What would be the impact on your business if your people had this competitive advantage?  What would it mean for your culture, your effectiveness and your results?

If you’d like to find out more, please drop us a line.  We love doing this type of work – because it works!

When you’re ready for “immediate and very effective” results, why not give your business the opportunity that Leonie gave hers?

2017 – Returning to School?


 

 

Welcome to another new year!  In 2017, are you returning to school?

Over the coming weeks, many apprentice human beings will be getting ready to embark on their education journey whilst the older kids will “dread” the return to school.

How do you view the coming year?  Is 2017 your return to school or is it “just” more of the same?

Over the past decades, we’ve seen many businesses where the plan for the new year consisted of “last year plus 5%”.  Is that you?

Why not change your view and your approach?

Your Financials

There are some absolutely fantastic new platforms available now which make it incredibly easy for people to access useful and timely information relating to their business.  Are you using it or do you have access to this?  If not, why not?  By having the information more readily available, you are better placed to use it to make far better decisions and inform your analysis with more meaningful and timely data.

Couple this with the seamless integration with some really sexy cashflow and profit modelling tools and you have the capacity to radically change how you have used your financial information to what you’ve been doing in the past.  We’ve been using some of the platforms for quite some time now and they are amazing.

Your Preparedness

I don’t know about you, but I was always more excited about getting ready to go to school than I was actually returning.  All the new books, the new uniform stuff and new pens and stationery – all prepared for another year of learning.  Have you prepared yourself for the new year or are you just dusting off the same old stuff you’ve been using for years?

There is one thing that I have found out over the years – the better prepared you are, the more likely it is that you will succeed.  So have you prepared to return to school?

One thing about this aspect of launching into the new year is having your mind open to learning and developing new skills and greater understanding.  You knew when you went back to school that you were going to expand on your knowledge and be challenged to try new and different things.  What would happen if you adopted this approach – consciously – this year?

Your “First Day”

Remember the first day back at school?  There were new kids in class.  There was a new timetable.  There were new teachers for different subjects.  There was greater expectation placed on you.  There were different lockers.  There were different sports teams and times.  But you adapted and made good.  And you got through.

How did you approach your first day back this year?  Was it with anticipation?  Was it with excitement?  Or was it with a sense of resignation and “ho-hum”?

What would happen if you were to recast and re-run your first day again this year?  What would you change about your approach and your view?

Your Environment

Don’t we just love the media?  Lots of stories about Trump, Brexit and the like.  Depending on which media you consume, it’s either absolutely terrible or fantastic.  The environment for 2017 is certainly going to be different to 2016.  And that’s a good thing.

Using your new-found ability to access useful information from your financials, your preparedness to expand your horizons and your re-jigged approach to your first day, you will be in a far better mindset to position yourself to take advantage of the opportunities that will arise this year [Hint: they are always there].

If I can ask you to do one thing this year – spend the time to have more interaction with people face-to-face.  Don’t do it two dimensionally (on a computer), make it personal.  People appreciate it so much more and you’ll feel better doing it.  Diverting off a bit here – it seems that the more connected the world gets, the less true connections you have in your life.  Make the effort – you will be glad you did!

2017 is upon us – are you returning to school?

MTA has a range of services that can assist you and your business return to school really well.  From financial reporting and analysis through to helping you identify and exploit the opportunities that abound, we can help you make this your best year yet.  To find out more, give us a call – we’d love to meet up and discuss your needs.

On the Cost of Replacing Staff – and how you can avoid it!


What, really, is the cost of replacing staff in your business?

In many businesses, the major issues impacting the “health” of the business revolve around their people.  The culture within a business is often a significant driver to results.  Show me a good culture, and I will show you a great business.  As the late, great Peter Drucker is often quoted: “Culture eats strategy for breakfast”

I reflected on this after reading one of Theo Winter’s recent posts.  Theo is a terrific writer and thinker and I encourage you to regularly visit the DTS site.

Anyway, back to the issue – what is the cost of replacing staff?  According to the study Theo had linked to, the cost can be up to 213% of their annual salary.  This seems a tad high for mine, however I do believe the costs of replacing team members can be significant.  We are often reminded that “people don’t leave jobs, they leave managers”.  This may well be true (hence it hurts when I reflect on the staff who have been and gone through my business over the years!)

How do you minimise the chance of people leaving your business?  We have found that by understanding how best to communicate with them and work with them will make a significant difference.  We understand how important it is to work with people in a way that works for them.

How do you get to this level of knowledge?

Using a range of behavioural/communication tools with our customers for many years has delivered great success.  The tools identify what styles of communication work for the people concerned and highlight how they are better able to be effective in what and how they communicate with each other.  We’re doing some work with a really progressive business at the moment – the knowledge they have already gained is making a difference not only internally, but in how they are communicating with their customers. End result?  Better results.

Think about what the impact would be if you knew how to be more effective in your communication with your team.  What would be the impact of your team understanding what approaches work best with your different customers.  Ultimately, what’s impact if, having this knowledge and investing in your team, they stayed and you didn’t have to replace them.

Through investing in your people and helping them be more effective internally and externally, you will be able to achieve far more, improve the culture markedly and enable your people to thrive.  Whilst you are doing this, you’re also saving money as they are staying with your business!

I have previously posted about the success we have experienced in one of our more recent engagements.  Imagine what the impact would be for you?

The best bit?  The price for undertaking this work is very reasonable.  Put it this way – for our most recent engagement, the total price for developing the whole team, doing their reports, debriefing them on their results and undertaking a group training and development session is WAY less than the cost of replacing just one person within that business.

Win win.

To save your business money and develop the culture, why not get in touch and have a chat about what can be achieved in your operation?

I suppose the only thing you have to lose if you don’t is your staff.

On Development and Glasses – Communication Matters!


Do you ever feel like you know you have potential to be better – particularly with your communication?  Are you constantly frustrated with being unable to do what is needed?  When looking at business and people development, what glasses are you wearing?

Your position is not abnormal – it is in fact very normal.  But, what can you do about it?

People tend to see the world, their situation, other people or things as either “good” or “bad”.  They can fall into the view of black v white.  This again is natural and your normal approach will be to follow your tried and true strategy.

I know this very well as one of my relatives is a constant “nay-sayer” -nothing is ever seen in a positive light.  When at a restaurant, they will place their order.  As dishes come out of the kitchen, you will hear “oh, I should have ordered that”.

We see this too in many businesses – owners/managers of businesses will recruit people who are just like them.  This is generally because the “feel” is right – there is an automatic preference for liking someone like them.

Great teams consist of a broad range of people who work well together.  You want to have a diversity of views, a range of communication and listening styles and a healthy attitude to risk.  Style blending will see better decisions made and more effective analysis performed.  You don’t want all the same type of people just agreeing with each other!

Considering issues around strategy and business management, only looking at things from one perspective.  This can result in either missing opportunities completely or being so focused on one aspect of an option the “big picture” is overlooked.  There are obviously other forms this can take.  The main point though relates to the ability to have robust (sometimes “prickly”) discussions and being open to a range of contributions/inputs.

Understanding that recruitment and development of people with differing styles adds a depth and robustness to your business is a real positive.  Differing approaches will keep things bouncing along.  Your conversations will go “broader and deeper” than having a lot of the same folk discussing an issue.

When it comes time for you to consider what sort of person you want to recruit or promote/develop, have a serious think about choosing someone who has a different style to you.  Sure, there will be times when the discussions will be a tad uncomfortable, but doesn’t this give a better result in the long run?

If you just want someone to agree with you all the time, get a dog.

To maximise your development, improve your strategy and make your business management a lot easier, think about glasses.  Different eyes see the same things differently.

We have access to world-leading tools to assist you and your business identify the different styles and inform you of the differing ways people approach issues and communicate.  Having access to this information enables a far deeper and more open conversation to occur.  To find out more, give us a yell – we would love the opportunity to show you how these tools can really help you and your business flourish!

Meet the modern carpenters


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